at99 Terms and Conditions

1. Definitions and Applicability

These terms and conditions ("Terms") govern the at99 platform and all its services. Definitions of key terms used in this document are provided below:

• "Platform" refers to the at99 website, mobile application, and all associated digital services.
• "User" or "you" refers to any person registered on the platform.
• "Account" refers to a user's personal login and transaction profile on at99.
• "Bonus" refers to any financial incentive offered by at99.
• "Bet" refers to any wager placed to participate in sports betting or casino games.

These terms are governed by the applicable laws and regulations of Bangladesh. By using any of at99's services, the user is automatically considered to have given consent to these terms. The applicable terms shall be the latest version published on this page.

2. Eligibility and Age Requirement

To open an account and use services on at99, users must meet the following eligibility criteria:

• At least 21 years of age.
• Has the legal right to operate an account in their own name.
• Has no legal restrictions on using online betting or gaming services.
• Is participating on the platform of their own free will and with full awareness.

at99 may request an identity document or other supporting documents for age verification at any time. at99 reserves the right to temporarily suspend an account until age or identity verification is completed.

3. Account Registration

3.1 Registration Requirements

Each user may open only one account on at99. Operating multiple accounts under the same person's name, from the same device, or from the same IP address is strictly prohibited.

All information provided at the time of registration — name, date of birth, phone number, email address — must be accurate, complete, and current. Providing false or incorrect information may result in account cancellation and forfeiture of deposited funds.

3.2 Account Security

It is entirely the user's responsibility to keep their account login credentials confidential. Passwords or login details must not be shared with any third party. Any unauthorised access or suspicious activity must be reported to the at99 support team immediately.

3.3 Identity Verification (KYC)

at99 follows a KYC (Know Your Customer) process to ensure secure transactions. A copy of a national identity card or passport may be required before submitting a withdrawal request or when transactions exceed a certain amount. at99 reserves the right to hold transactions until the verification process is completed.

4. Deposits and Withdrawals

4.1 Deposit

The following methods are accepted for depositing funds into at99: bKash, Nagad, Rocket, Upay, and bank transfer (including Dutch-Bangla Bank, BRAC Bank, Islami Bank, and other major commercial banks).

• Minimum deposit amount: ৳100 per method.
• Depending on the payment method, it may take some time for the deposit to be reflected in the account.
• Deposits from an account or card belonging to someone other than the registered user will not be accepted.

4.2 Withdrawal

Withdrawals are processed using the same method used to make the deposit.

• Minimum withdrawal amount: ৳1,000.
• Standard withdrawal processing time: 15 minutes to 2 hours.
• at99 reserves the right to hold withdrawals if KYC has not been completed.
• Wagering requirements must be met before withdrawing bonus funds.

5. Bonuses and Promotions

5.1 Welcome Bonus

A 120% bonus is offered on the first deposit at at99, up to a maximum of ৳20,000.

For example: if you deposit ৳1,000 you will receive a ৳1,200 bonus and your total balance will be ৳2,200. If you deposit ৳34,000 the bonus will be capped at ৳20,000 and your total balance will be ৳54,000.

5.2 Wagering Requirements

A wagering requirement of 20 (twenty) times the bonus amount must be completed before withdrawing bonus funds. Wagering is calculated on the bonus amount only, not on the deposit amount.

5.3 General Bonus Terms

• Bonus offers do not apply to multiple accounts.
• at99 reserves the right to modify or cancel bonus offers at any time.
• Following artificial or collusive betting patterns to earn bonuses will result in the bonus being cancelled.
• The validity period of each bonus will be stated in the offer details; unused bonuses will expire at the end of the validity period.
• VIP members will receive additional cashback benefits according to their tier: Bronze users will receive up to 0.5%, Silver users up to 1.0%, and Gold users up to 1.5% weekly cashback.

6. Betting Rules

6.1 Sports Betting

at99 offers betting on various sports events including cricket, football, basketball, and kabaddi. It is the user's responsibility to carefully review the set odds and terms before placing a bet.

• A confirmed bet cannot be cancelled or changed unless a specific technical error is proven.
• If an event is cancelled or incomplete, the stake will be returned in accordance with at99's system guidelines.
• at99 reserves the right to void any bet arising from a technical error or system malfunction.

6.2 Casino Games

at99 Casino offers slots, live casino, fishing games, and other casino games. Each game has its own rules and RTP (Return to Player) rate, which are displayed in the game lobby. The game provider's guidelines take highest priority.

6.3 Fair Play Guarantee

at99 believes in fair play. The outcome of all games is determined through a third-party provider's Random Number Generator (RNG) technology.

7. Prohibited Activities

Any of the following activities are strictly prohibited on at99 and may result in permanent account closure and forfeiture of funds:

• Money laundering or illegal financial activity.
• Bonus fraud — attempting to claim bonuses using multiple accounts.
• Betting consortiums or coordinated wagering activities (match-fixing or collusion).
• Operating an account using software bots, scripts, or automation tools.
• Attempting unauthorised access to the platform's systems or hacking.
• Betting using funds belonging to someone other than the registered user.
• Attempting to harass or defraud other users.

8. Privacy and Data Protection

at99 is committed to protecting users' personal information. Data collected at the time of registration is used solely for the following purposes:

• Account identity verification and security assurance.
• Financial transaction processing and record keeping.
• Providing customer service and resolving issues.
• Complying with applicable laws and regulations.

at99 does not sell or share user information with any third party unless legally required to do so. For detailed information on our data protection policy, please read our Privacy Policy.

9. Responsible Gaming

at99 believes that gambling or betting is purely a form of entertainment. We want every user to enjoy it safely and in a controlled manner. To this end, at99 provides the following tools:

• Deposit Limits: Set a maximum deposit amount on a daily, weekly, or monthly basis.
• Betting Limits: Control the amount wagered within a specific time period.
• Self-Exclusion: The option to suspend your account for a set period of time.
• Reality Check: A daily reminder of how long you have been playing.

If you feel that betting is getting out of your control, please contact our support team or visit the Responsible Gaming page.

10. Limitation of Liability

at99 is committed to providing services as a safe and reliable platform. However, at99's liability is limited in the following circumstances:

• Loss caused by internet disconnection or technical errors.
• Loss caused by the user's own negligence or carelessness.
• Delays caused by a third-party payment provider's system failure.
• Unforeseen circumstances (force majeure) — natural disasters, cyber attacks, etc.

at99 will not be liable under any circumstances for indirect, incidental, or punitive damages. For any direct loss, at99's maximum liability will be limited to the total value of the user's relevant transaction.

11. Changes to Terms

at99 reserves the right to change, amend, or update these terms at any time. In the event of changes:

• For significant changes, a notification will be sent to the registered email address.
• Updated terms will take effect once published on this page.
• Continued use of the platform after a change is considered acceptance of the new terms.
• If the new terms are not acceptable, the user may request to close their account.

It is the user's responsibility to always read the latest version of this page and stay up to date on the applicable terms.

12. Contact & Complaints

If you have any questions about these terms or wish to raise a complaint regarding your account, the at99 support team is always here for you.

• 24 hours, 7 days live chat support.
• Email: [email protected]
• Service is available in both Bengali and English.

For complaints, at99 follows the steps below:

• A confirmation message will be sent acknowledging receipt of the complaint.
• After investigation, a resolution will be provided as quickly as possible.
• For complex matters, at99's senior team will conduct a review.