at99's Privacy Policy —
Your Data, Our Responsibility
How your personal information is collected, stored, and protected on the at99 platform — everything is laid out here transparently.
We only collect information that is necessary to provide you with quality service. at99 does not collect any personal information that is not needed.
All your information is kept secure through SSL encryption and modern security technology. Your data is stored with the highest level of security at at99.
You have the right to view, correct, and delete your own information. at99 always respects users' right to privacy.
1 Introduction & Scope of Policy
at99 is a secure and reliable online betting and casino platform. We place the utmost importance on the privacy of our users. This privacy policy explains how at99 collects, uses, stores, and discloses your personal information.
This policy applies to at99's website, mobile application (where applicable), and all our online services. By using our services, you confirm that you accept the terms of this policy.
at99 reserves the right to change or update this privacy policy from time to time. If changes are made, we will notify you appropriately. The latest version of the policy will always be available on this page.
2 What Information We Collect
at99 may collect the following types of information to provide you with the best service:
a. Personal Identity Information
- Full name and date of birth
- Email address and mobile number
- National ID number (for identity verification)
- Residential address
- Occupation and source of income information (where applicable)
b. Financial Information
- bKash, Nagad, Rocket, Upay account numbers
- Bank account details (for bank transfers)
- Deposit and withdrawal history
- Detailed transaction information
c. Usage Information
- Website browsing history and page visit logs
- Betting and gaming activity information
- IP address and device information
- Cookie and session information
- Login times and access logs
d. Communication Information
When you contact support via our live chat or email, at99 may retain a record of that conversation — for service quality improvement and dispute resolution purposes.
3 How We Collect Information
at99 collects your information in the following ways:
- Information you provide directly: Information you provide directly during account registration, profile updates, payment forms, and when contacting support.
- Automatically collected information: Information automatically collected through cookies, pixels, and similar technologies while you use our platform.
- Information from third parties: Information received from trusted third parties during identity verification processes or for fraud prevention.
4 Purpose of Using Information
at99 uses your personal information for the following purposes:
Service Operations
- Creating and managing accounts
- Processing betting and gaming transactions
- Managing deposits and withdrawals
- Managing bonuses and promotions
- Managing the VIP program
Security & Legal Compliance
- Verifying user identity and preventing fraud
- Complying with Anti-Money Laundering (AML) regulations
- Ensuring age verification — for 21+ users only
- Fulfilling legal obligations
Service Improvement & Support
- Providing 24/7 customer support
- Improving platform functionality and user experience
- Identifying and resolving technical issues
- Keeping you informed about relevant offers and updates
Responsible Gaming
at99 analyzes your gaming behavior to ensure users are playing responsibly. If a harmful gaming pattern is detected in any user, we may provide timely assistance.
5 Data Storage & Security
at99 follows industry-standard security practices to keep your personal information safe. Our security measures include:
- SSL Encryption: All your data transfers are carried out through encrypted connections, so that third parties cannot access your information.
- Secure Data Storage: Your information is stored on secure servers and protected from unauthorized access.
- Access Controls: Only authorized personnel can access your information, and their access is strictly controlled and logged.
- Regular Security Audits: Our system's security is regularly tested and any vulnerabilities are resolved promptly.
- Data Minimization Policy: We only collect and store information that is necessary.
The retention period for data depends on the type of information. Data may be retained for a set period where required by legal or regulatory obligations. Once no longer needed, data is securely deleted.
6 Sharing Information with Third Parties
at99 does not sell or disclose your personal information to third parties for commercial purposes. However, information may be shared in the following limited circumstances:
Service Providers
Necessary information may be shared with trusted third parties for payment processing, identity verification, and technical service delivery. These partners are contractually bound to comply with at99's privacy standards.
Legal Obligations
In the case of court orders, legal proceedings, or valid requests from government authorities, at99 may be required to provide information in compliance with applicable law.
Fraud Prevention
Relevant information may be shared with the concerned authorities or industry bodies to prevent fraudulent activity, money laundering, or other illegal conduct.
Business Restructuring
In the event of a merger, acquisition, or restructuring of at99's business, user information may be transferred to the new entity. Users will be notified in advance in such cases.
7 Cookie Policy
The at99 website uses cookies and similar tracking technologies. Cookies are small data files stored on your device that help us remember information about your visits.
Types of Cookies
- Essential Cookies: Required for the core functionality of the platform, such as maintaining login sessions.
- Functional Cookies: Used to remember your preferences and settings.
- Analytical Cookies: Used to analyze platform usage and improve services.
You can manage cookies through your browser settings. However, disabling cookies may cause some services to not work properly.
8 User Rights
As a user of at99, you have the following rights regarding your own information:
You can request a copy of the information at99 holds about you at any time. We will respond to your request within a reasonable time.
If any of your information is incorrect or incomplete, let our support team know to have it corrected. We will update it as soon as possible.
Beyond legal obligations, you may request that your personal information be deleted when you close your account.
You may object to marketing communications or certain types of data processing. We will respect your preferences.
9 Minors & Age Verification
at99 is an adults-only platform and is for users aged 21 and above only. We strictly follow age verification processes and do not collect information from minors.
The purpose of our age verification system is to prevent minors from gambling. If we become aware that a minor is using our platform, their account will be closed immediately and the associated information will be deleted.
10 International Data Transfers
Some information may be stored or processed outside of Bangladesh as required to operate at99's services. In such cases, we ensure that data protection standards are properly maintained and your right to privacy is protected.
11 Changes to This Policy
at99 may update this privacy policy from time to time. For significant changes, we will notify you by email or through a notice on the platform.
Continued use of the platform after changes are made will be considered as your acceptance of the updated policy terms. We therefore recommend checking this page regularly.
12 Contact Us
If you have any questions, concerns, or requests regarding this privacy policy, please contact the at99 support team. Our team is available 24/7 to assist you in both Bengali and English.