All your questions about at99 answered here

After successfully submitting a withdrawal request at at99, the money typically reaches your mobile wallet or bank account within 15 minutes to 2 hours. If your verification is complete and all details are correct, the process is even faster. If there is any delay, contact us via live chat.

Yes, at99 keeps its withdrawal service running 24 hours a day, 7 days a week. Whether it is late at night or Friday or Saturday — no matter when you submit a request, the money is sent within the same 15-minute to 2-hour processing time. There are no specific office hours.

Before withdrawing bonus winnings, you must meet the wagering requirement. For example, if you deposit ৳1,000 you receive a ৳1,200 bonus. You must place bets totalling 20 times ৳1,200, meaning a total of ৳24,000 in bets, before the bonus winnings become withdrawable. Wagering is calculated only on the bonus amount, not on the deposit.

No, when withdrawing from at99 the destination wallet or bank account must be registered in your own name. If the account name and wallet name do not match, the transaction may be blocked for security reasons. This is done to protect your funds.

The minimum withdrawal amount at at99 is ৳1,000. If you submit a withdrawal request for less than this amount, the system will not accept it. Once your balance is ৳1,000 or more, you can withdraw at any time via bKash, Nagad, Rocket, Upay, or bank transfer.

The at99 VIP program has three tiers — Bronze, Silver, and Gold. Bronze members receive up to 0.5% cashback per week. At the Silver tier this rate increases to up to 1.0%, and Gold members can enjoy up to 1.5% weekly cashback.

Your VIP tier is upgraded automatically as you continue regular betting and gaming activity. Moving from Bronze to Silver and from Silver to Gold requires active and consistent participation. When you reach a specific milestone, at99 will notify you about the tier change.

In addition to weekly cashback, VIP members receive priority customer service, early access to special promotions, and exclusive offers on new games or events. The higher the tier, the more personalised the benefits. Gold members enjoy up to 1.5% weekly cashback along with multiple exclusive perks.

Each week, a portion of your total bets is returned to your account as cashback. The cashback rate depends on your VIP tier — up to 0.5% at Bronze, up to 1.0% at Silver, and up to 1.5% at Gold. Cashback is added at the end of the week and appears directly in your balance.

Yes, at99 is fully mobile-friendly. There is no need to download a separate app — just open at99.mom in Chrome, Firefox, or Safari and use all games, betting options, and payment features. The full site runs smoothly on a mobile browser.

Do not worry if your connection is lost. Most games run server-side, so when your connection returns the game resumes from exactly where it left off. Just log in and reopen the game to see your previous state. If the problem persists, let us know via live chat.

Absolutely. Open at99.mom in Chrome, tap the menu icon, and select the "Add to Home Screen" option. After that you can open at99 directly from your phone's home screen, just like an app. On iPhone, you can do the same by choosing "Add to Home Screen" from Safari.

at99 works equally well on both Android and iOS. The site displays properly on smartphones, tablets, and desktop computers. Using a recent version of any modern browser will give you the best experience.

Account verification is for your own protection. It confirms that the account owner and the withdrawal beneficiary are the same person. This process prevents unauthorised access, fraud, and money laundering. Verification is mandatory because at99 operates as a safe and fair platform.

A National ID card (NID) is the most common and accepted document. A valid passport and driving licence are also accepted. The name, photo, and date of birth must be clearly visible in the document. If needed, a utility bill or bank statement may also be requested as proof of address.

at99 uses SSL encryption technology to keep all personal information secure. Uploaded documents are used solely for verification purposes and are not shared with any third party. For more details about our data protection practices, please see the Privacy Policy page.

Yes, there will definitely be a problem. The name given during registration at at99 must exactly match the name on your bKash, Nagad, or bank account. If the names differ, the withdrawal process may be held up or cancelled. So register with the correct name from the start and use your own wallet.

After logging in, go to the Cashier or Deposit section and select the Nagad option. Enter the amount — minimum ৳100 — and follow the instructions provided to complete the payment via Nagad. Once the payment is successful, your balance will update within a few minutes.

Sometimes a few minutes' delay can occur due to network issues. Refresh the page and wait 5–10 minutes. If the balance still has not appeared, contact us via live chat with a screenshot of the transaction. Our support team will resolve the matter promptly.

at99 currently supports five deposit methods: bKash, Nagad, Rocket, Upay, and bank transfer. For bank transfers, major Bangladeshi banks such as Dutch Bangla Bank, BRAC Bank, or Islami Bank can be used. The minimum deposit amount for every method is ৳100.

The minimum deposit amount for every payment method at at99 is just ৳100. Whether it is bKash, Nagad, or bank transfer — the same limit applies to all. This makes it convenient for players across any income level in Bangladesh.

bKash payments are generally processed very quickly. Once the payment is successfully completed, the balance is added to the at99 account within a few minutes in most cases. Make sure to use the correct amount and reference number during payment to avoid any delay.