at99's Responsible Gaming Experience
Gaming should stay a source of enjoyment — at99 is committed to keeping you safe with the right limit-setting tools, break options, and round-the-clock support.
What is Responsible Gaming?
Enjoying online betting and casino games is perfectly legitimate entertainment — as long as it is done with the right mindset and within set boundaries. at99 believes gaming should be a way to have fun, feel the thrill, and relax. When it goes beyond a habit and starts creating financial or mental stress, that is when problems begin.
Responsible gaming means you set your own limits, consciously decide how much time and money you spend, and have the courage to take a break whenever needed. We have included several practical tools and features on the at99 platform to make this easier.
Only those aged 21 or above are permitted to open an account and play on this platform. No one aged 18 or 20 may participate at at99.
Our Safety Tools
at99 offers the following features to keep every player safe — all completely free to use.
Set Deposit Limits
Set your maximum deposit amount in advance on a daily, weekly, or monthly basis. Once the limit is reached, no further deposits can be made, so there is no risk of going over budget.
Session Time Limits
Decide for yourself how long you will play. When the set time is up, at99 will notify you automatically and the session will end, keeping control of your time in your hands.
Temporary Break (Time-out)
Need a break for a few days? Temporarily close your account for a set period — from 24 hours up to several weeks. During this time, logging in or placing bets will not be possible.
Self-Exclusion
If you feel gaming is getting out of control, apply for a long-term self-exclusion. The at99 support team will ensure your account remains completely inactive throughout that period.
Loss Limit
If you lose beyond a set amount, betting will automatically be restricted. This feature is one of the most important tools for protecting your finances.
24/7 Live Support
Contact at99's live chat at any time or send an email to [email protected]. Help is available in both Bengali and English.
Recognize the Signs of a Problem
Gaming problems develop gradually. If any of the following apply to you or someone you know, it is time to seek help.
- Feeling the urge to bet more to recover lost money.
- Repeatedly trying to stop playing but failing.
- Losing focus on family, friends, or work because of gaming.
- Playing to relieve stress or escape worry instead of for entertainment.
- Hiding betting or gaming from family or people close to you.
- Using savings or emergency funds to play games.
- Feeling restless or irritable when not gaming.
Gaming is never a guaranteed source of income. The outcome of every bet is uncertain. Only play with money that, if lost, will not affect your daily life. Never bet with borrowed money or loans.
- Set a budget and time limit before you play.
- Accept losses as a normal part of the game.
- Take regular breaks and spend time on other hobbies and family.
- Do not play while under the influence of alcohol or medication.
- Contact support right away if a problem arises.
How to Use the Safety Tools
These features can be activated directly from your at99 account after logging in. The steps are shown below.
Log In to Your Account
Go to the at99 login page and sign in with your username and password. Always use the official website for a secure login.
Go to Account Settings
After logging in, click your profile icon in the top right and open the "Account Settings" or "Security" section.
Select the Responsible Gaming Section
Inside Settings, look for the "Responsible Gaming" section. There you will find options for deposit limits, session time, time-out, and self-exclusion.
Set Your Preferred Limits
Choose the limits that are right for you and confirm. Once a limit is set, it takes effect immediately. Requests to increase a limit take some time to process.
Get Help from Support
If you run into any issue at any step, or need to apply for self-exclusion, contact our 24/7 live chat or email [email protected] directly. Our team will assist you in Bengali.
Age Verification & Minor Protection
at99 strictly ensures that only individuals aged 21 or above can participate on the platform. Age is verified at account creation and identification documents may be required if needed.
If there is anyone aged 18–20 in your household, it is recommended to use parental control software on their devices. at99 is firmly committed to keeping minors away from gaming.
Never share your account details with anyone else. Keeping your login information secure prevents underage access.
Age Verification Rules
- A minimum age of 21 is required to open an account.
- A National ID (NID) or passport may be required for verification.
- Accounts created with a false age will be permanently closed.
- Report any suspected underage user immediately.
- Identity is confirmed through verification of each bKash/Nagad account.
If You Need Help
Dealing with a gaming problem alone can be difficult. at99 is always here for you — and seeking professional help when needed is entirely the right decision.
at99 Live Chat Support
Chat with at99's 24/7 live chat in Bengali at any time. Our team is always ready to help you set deposit limits, apply for self-exclusion, or get any advice you need.
Contact by Email
Email [email protected] for a more detailed conversation. Your message is handled confidentially and responses are provided in both Bengali and English.
Gaming addiction is a mental health issue, and seeking professional help for it is a sign of courage. To access mental health services in Bangladesh, contact the mental health department of your nearest hospital or the National Institute of Mental Health (NIMH). Speak openly with family and friends — it is better not to face this alone.
Frequently Asked Questions
Enjoy the at99 World Safely
Use all the tools and play responsibly — cricket betting, slots, live casino, and much more is waiting for you.